Our Return Policy & Guarantee
21cn gems strives to provide the finest quality beads or jewelry products at the lowest wholesale prices. We guarantee every item we sell 100%.
But If you are unsatisfied for any reason, you may return any item within 7 business days after the receipt of your goods for refund or replacement. This guarantee does not apply to custom orders, special order or pieces that have been modified per customer request.
The shipping and handling charges are not-refundable. In addition, Customs duties must be deducted if any Customs dutires happen. When you return any item, please send an e-mail to us firstly to indicate your order/item number, the reason for the return, then you get our return address. Once we receive & check the returned package, you should expect your return processed within 48 hours.
You can choose to deliver the goods back by express or other delivery method, And You may want to insure your return. We cannot be responsible for lost or misdirected returns.
Post by 21CN Gems Ltd.
★ What if the color of the item received does not match the color of the item in the photo on your web site?
You can return any items with the packing, invoice and so on within 1 week upon reception if you are not completely satisfied (excluding the freight charge).
We have made our best efforts to accurately display the colors of our products; however the actual color you see will depend on your monitor that may not be accurate.
★ Do you sell to anyone else in my neighborhood?
We do beads or jewelry wholesaling nationwide and international, but our Customers remain confidential.
★Do you guarantee that my customers will like the merchandise that I pick out, and that I will make money?
I wish we could, but no one could make this promise. How could any legitimate/sane wholesaler guarantee that? The merchandise you select and your marketing strategy is your area of responsibility, What we can do utmost is that we will try our best to meet your request; but whether products will be popular in your market is another story of your local station.
1.There will be tiny different in shape, color, quantity & weight for some products from different date code.
2.Due to variations in computer monitors, the actual color of our products may differ from what you see on your screen. If you have any questions about a particular product or about our store, feel free to Contact Us by e-mail.
3.Our products are graded by the factories that produce them and these grades do not reflect any standardized grading scale.